Return Guide

Returns

General

This return policy is valid for the countries: United Kingdom, USA, Canada

You have the right to return 30 days after the arrival of your order.

The products can easily be returned.

The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a deffect received product.

With most packages the return labels are in the box, if this is not the case send us an email at support@kamimoto.co and we will send them digitally. You can then print them and add them in the return package.

Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use. 

*New = These are unopened products in their original packaging and products that have never been used.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

There is no restocking fee and we don't accept exchanges. You need to send us back the original item and order a different one.

Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.

We comply with all relevant laws regarding returns and refunds. 

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customer Service

We strive to solve any issues fast and with as little hassle for you. If you have some additional questions please contact us.

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