FAQ
Here you can find questions and answers to the most popular inquiries. If You don't see something you would like to ask send us a message or email.
General Questions
Do you offer industry discounts?
We offer discounted rates for those in the food service and hospitality industry who require regular sharpening.
For those kind of clients we can arrange pickup services and other benefits. If you’re interested in a commercial relationship send us a email, with a brief description of your needs (business info, number of knives needing sharpening, frequency, etc.) and any questions.
We look forward to hearing from you!
What if I have some issues with the order?
Notify us within 48 hours of receipt of shipment, if there are any issues with the returned knives or any other items.
Be sure to include your name, phone number, e-mail address, order number, pictures, or any additional information that will help us understand what happened.
We will not be held responsible for claims made after 48 hours, or damages due to misuse, improper care, or user error.
All our shippings are insured so for any damages incurred during transit, please photograph how it arrived and keep the entirety of the original item(s) including all packaging materials for inspection by the carrier.
Can I see prices in my currency?
For UK Shop
Yes! You can change the currency to the currency of country we ship to. Please note that you will be charged in GBP. This means that prices in other currencies are for reference purposes only, therefore small deviations of the exchange rate can occur (depending on the exchange rate of your bank). You can manually change the currency at the right side of the website.
For EU Shop
For EU shop you are billed in PLN (for Poland) or EUR (for rest of countries we ship from this shop).
Can I return ordered items?
Our returns policy is 30 days from the day you have received your order. We will refund you the total amount minus the shipping cost.
Please note that we are a small company and we can’t offer to cover the return shipping costs. Yet
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In case of defective products (very, very, very rare), we will refund you the full amount, including shipping fees, and organize a return shipping back to us.
Please note that we are selling mostly small production hand-made products so every one is different.
If your order a knife with initial sharpening or engraving it’s not eligible for a refund.
For more information please read our shipping & returns page.
What forms of payments do you accept?
In general we accept all major card operators. PayPal, PayU, Blik Visa, Visa Electron, MasterCard, Klarna, bank transfer, local payment methods and many more payment methods like installments. It depends on the value of the order and country of billing/shipping.
How can I cancel my order?
As soon you would like to cancel your order, please go to contact us section of shop you ordered. If we haven’t shipped your order yet, we will refund you the full amount. For already shipped items we will try to work on individual terms.
Do You ship internationally? To what countries?
Yes, we use InPost, DPD, UPS, FedEx, DHL and other couriers to deliver to many countries. Delivery and payment terms may vary for some countries. If you would like to know more about this topic please refer to shipping & returns pages:
🇬🇧 Shipping & Returns – UK & Global
🇪🇺 Shipping & Returns - EU
Knives & Sharpening
Can you teach me how to sharpen my blades?
In UK - yes we can. We are providing workshops from time to time to interested customers and restaurants.
Please subscribe to our newsletter or write to us if You would like to attend one. If your a b2b customer we can provide a special workshop for your chef’s and cooks in UK.
Contact us for more details or check out the page about sharpening service.
Does your knives come pre sharpened?
Yes they are, but for single bevels you should consider honbazuke (first sharpening).
In UK we offer full service whetstone sharpening, repair, and restoration services for your knives. If You are buying a new knife from us just select a option and our master sharpener will make your blade sharp. Please have in mind that initial sharpened knives are non-returnable.
All double bevel knives are sharp so there is no need for initial sharpening (honbazuke).
This is mostly recommended for single bevel as double bevels come pre-sharpened.
Which knife should I choose?
It really depends on your preferences. Choosing the right knife, material (hardness and type of steel), type of blade and its length is very important depending on what tasks and for what purpose you want to use it.
If you are not sure write to us on WhatsApp or email us.
If you want to buy a knife for home use this 18-21cm Gyuto or 16.5cm Santoku should be perfect for you. What kind of steel? If you use it often and are a bit more advanced user - carbon steel will not scare you, otherwise stainless steel (especially Japanese) will be perfect.
A good choice will also be a good petty and usuba knife (if you want to test yourself in carbon steel).
If you are into sushi, your first choice should be a suitable Yanagiba knife.
What is the HRC (Rockwell) hardness scale?
Provides a convenient way to compare the hardness of two materials, such as steel types. The higher the number, the harder the material. German knives usually have a hardness range of 54-58 HRC, and Japanese knives have a hardness range of 59-67 HRC.
It is incorrect to believe that the more “hertz” the better the knife. It all depends on the skill, sharpening tools and purpose.
Is gifting a knife bad luck or will I get cursed?
You will be blessed as it’s a gift for life
But… If you’r a bit superstitious, simply ask the person that you give the gift for a penny or any coin as a payment. You can as well attach one to the gift to make it easy.
Can I buy a knife as a gift?
More than 30% of purchases made in our shop are meant as gifts. A knife is a great life lasting gift.
Depending on the skill of the person you want to give it to you should select a easy to maintain stainless steel knife.
If the person is more advance you can select a carbon steel. A good addition are some sharpening tools like whetstones or just get a gift card to our shop.
Can I wash the knives in the dishwasher?
Short answer: Don’t
It’s your knife, but we strongly advise against it. Thus, you can damage the knife and it is not worth the risk. Just use warm water and towel dry. In conclusion, do not wash the knives in the dishwasher.
How long will it take to receive my knives?
If the products are in stock, you can expect to receive your knives in 2-5 business days within Europe or UK. For more details look at our Shipping & Returns section.
Do I need to be 18+ to buy a knife?
In EU and oder markets no, but in UK yes 🙇♂️
Can I add custom engraving to the knife?
For now we are not able to grant that wish, but your welcome to do it at your own in any engraving point.
Can you sharpen a knife for me?
Yes! It's available for UK/Global shop.
First Sharpening for Single Bevel knives (honbazuke)
You can select a option upon adding a new knife to cart (single bevels) and we will gladly sharpen it for You. Remember that we can’t refund or exchange your order if you select this option after you receive it.
Sharpening Service
You can send us your knives for sharpening, check the sharpening offer.